ORDERS

How can I place an order on www.xerjoff.com ?

To make a purchase on xerjoff.com, you will first need to log in to your Xerjoff account.

Remember that if you do not log in, you won’t be able to complete the order.

Once you have found the product you would like to purchase, add it to your shopping cart by clicking “Add to Cart” and follow the instructions.

I’m having trouble placing my order. Why?

Make sure you are logged in to your account and have selected the correct store: EU- EXTRA EU- USA & CANADA.

Why haven’t I received confirmation of my order?

Please check whether the confirmation email has landed in your spam or junk folder. If not, you can contact us at customer@xerjoff.com for further assistance.

How do I cancel my order?

To cancel your order, just log in to your Xerjoff account and go to your personal area by clicking on the "customer account" symbol, then continue to Order History and Details, and proceed to the "Cancel my Order" button. Orders can be cancelled only within 4 hours of having placed the order.

For further information or queries, you can write an email with your request to customer@xerjoff.com

My order went through twice. How can I rectify the problem and be refunded for the extra order?

If you have accidentally placed multiple orders, don’t hesitate to contact us at customer@xerjoff.com and our team will be happy to help you.

Can I sample the perfume I want before purchasing it?

You can discover the Xerjoff portfolio through Xerjoff.com and experience Xerjoff perfumes in the comfort of your own home by adding up to four 2ml perfume samples in the specially dedicated Sample Kit.

Just click “Sample Kit” on Xerjoff.com to proceed and create your own.

When you place an order of 100 euro or over, Xerjoff will send you a complimentary Sample Kit with four 2ml perfumes of your choice to explore and enjoy.

Sample perfumes cannot be sold individually.

How much perfume is in a sample?

Perfume samples contain 2ml of perfume.

What if I just would like to modify my order, without cancelling?

In this case, our customer service can give you the assistance that you need, without cancelling the whole order. We remind you that for cancelling an order, we pay an extra fee for the payment platform, so if you just need to make some modifications (such as changing sample fragrance/ address/ phone number/email) please contact us at customer@xerjoff.com or through WhatsApp at +39 331 633 2177