DELIVERY

When will Xerjoff.com receive my order?

Please allow 2-3 business days for the team to manage orders.

Orders will be handled from Monday to Friday from 8:30 am to 5:30 pm, Italian Time zone.

How long does it take for orders to be dispatched?

All orders are dispatched within 48 hours once processed. Orders are not dispatched during the weekend.

Which courier is used for delivery?

DHL

Can I choose the courier?

The use of courier is selected by our team for logistical reasons: the delivery address can impact the choice of courier. Please consider that all deliveries are dispatched from Italy.

How much is delivery?

To find out how much delivery costs where you live, please click HERE

Can I change the delivery address after ordering?

If you need to change the delivery address, please contact us at customer@xerjoff.com or on our WhatsApp number at +39 331 633 2177

Where is my package?

You can find out where your package is by following the tracking information that will be sent to you directly by email.

Can I order to a different country?

Yes, it is possible to order a perfume to another country, but only for the countries that your account is associated with.

For special requests, please contact customer@xerjoff.com

Are there any Customs Tax and Duties to pay, how much are they?

Outside of Europe, Custom Tax and Duties are foreseen but we do not know how much they will amount to. Unfortunately, we are unable to cover Custom Tax and Duties.

To find out more  infomation about Custom Tax and Duties, please click  HERE

Can I have my order delivered to a Post Office? 

No, it is not possible to have an order delivered to a P.O Box address or Post Office.

Checking the tracking code, I see that my package has been delivered but I didn't receive anything. What should I do?

We advise you to check the proof of delivery and the signature on it. If you allowed the delivery without a signature, please check with your neighbours if someone received it on your behalf. If you still can't find your package, please contact our customer service at customer@xerjoff.com or on WhatsApp at +39 331 633 2177