How do I return my product?

All information on returns are present in this link:

Returns from Extra EU and USA are not accepted. can only accept refunds made from the website

If you need to return a product purchased from one of our accredited retailers, you must return to the store where you purchased your product for assistance.

When will I receive my refund?

Following the request and confirmation of a refund, it takes about two working days to process the refunds.

The refund can be immediate or it can take several days depending on the customer's bank type.

The amount of a refund could vary due to the exchange rate in currency when refunding.

How can I exchange an item?

To exchange an item, please contact us at

It is not possible to exchange an item for extra EU and USA.

Please see the Terms and Conditions for more information.