ORDERS

How can I place an order on www.xerjoff.com ?

To make a purchase on xerjoff.com, you will first need to log in to your Xerjoff account.

Remember that if you do not log in, you won’t be able to complete the order.

Once you have found the product you would like to purchase, add it to your shopping cart by clicking “Add to Cart” and follow the instructions.


I’m having trouble placing my order. Why?

Make sure you are logged in to your account and have selected the correct store: EU- EXTRA EU- USA & CANADA.


Why haven’t I received confirmation of my order?

Please check whether the confirmation email has landed in your spam or junk folder. If not, you can contact us at customer@xerjoff.com for further assistance.


How do I cancel my order?

If you wish to cancel the order, you can write an email with your request to customer@xerjoff.com


Can I change my order?

It isn’t possible to edit your order through the website. Please get in touch with us if you do need to change your order by contacting us at customer@xerjoff.com for assistance.


My order went through twice. How can I rectify the problem and be refunded for the extra order?

If you have accidentally placed multiple orders, don’t hesitate to contact us at customer@xerjoff.com and our team will be happy to help you.


Can I sample the perfume I want before purchasing it?

You can discover the Xerjoff portfolio through Xerjoff.com and experience Xerjoff perfumes in the comfort of your own home by adding up to four 2ml perfume samples in the specially dedicated Sample Kit.

Just click “Sample Kit” on Xerjoff.com to proceed and create your own.

When you place an order of 100 euro or over, Xerjoff will send you a complimentary Sample Kit with four 2ml perfumes of your choice to explore and enjoy.

Sample perfumes cannot be sold individually.


How much perfume is in a sample?

Perfume samples contain 2ml of perfume.