DELIVERY

When will Xerjoff.com receive my order?

Please allow 2-3 business days for the team to manage orders.

Orders will be handled from Monday to Friday from 9am to 6pm, Italian Time zone.


How long does it take for orders to be dispatched?

All orders are dispatched within 48 hours once processed. Orders are not dispatched during the weekend.


Which courier is used for delivery?

TNT, FEDEX, DHL


Can I choose the courier?

The use of courier is selected by our team for logistical reasons: the delivery address can impact the choice of courier. Please consider that all deliveries are dispatched from Italy.


How much is delivery?

To find out how much delivery costs where you live, please click here:

https://www.xerjoff.com/content/1-delivery


Can I change the delivery address after ordering?

If you need to change the delivery address, please contact us at customer@xerjoff.com


Where is my package?

You can find out where your package is by following the tracking information that will be sent to you directly by email.


Can I order to a different country?

Yes, it is possible to order a perfume to another country, but only for the countries that your account is associated with.

For special requests, please contact customer@xerjoff.com


Are there any Customs Tax and Duties to pay, how much are they?

Outside of Europe, Custom Tax and Duties are foreseen but we do not know how much they will amount to. Unfortunately, we are unable to cover Custom Tax and Duties.